Composed, Proactive, Resilient;

Composed and process-driven, maintaining complete emotional control while navigating a highly argumentative client through standard retention steps to secure the account.

Composed,  Solution-Oriented;

Handled the client's cost concerns with empathy, explained the rate increase, offered options, and highlighted the package's unlimited website edits to support a website rehaul and encourage account retention.

Composed, Consultative, Solution-Oriented;

Addressed the client's pricing concerns, offered retention options, and reminded the client that unlimited website edits are included in their package.