Proactive communication, clarified details, and set clear expectations.

CANCEL | Already hired a new developer due to cost:
Offered waiver to address the client’s frustration while the website issues were being investigated.

Proactive Problem-Solving & Opportunity Recognition

SAVE | Monthly Fee, traffic & Pending Edits:
Offered TU and next steps on requested updates.

 Clear communicator, patient, informative

SAVE | High pricing, low traffic, SEO
Clarified pricing/hosting/SEO, suggested upgrades.

Informative, flexible, solution-oriented

SAVE | Handle website updates in-house to reduce cost
Explained hosting/SEO; suggested alternatives and solutions.

Understanding, empathetic, professional

CANCEL | Tight budget and slow business
reviewed SEO efforts, acknowledged client’s situation, and processed cancellation while leaving the door open for future service

Empathetic, persuasive, solution-oriented

SAVE |  discontinue website while slowing business

Explained ranking and risks of cancellation, offered one-month extension with flyer and content updates

Calm, attentive, solution-focused

SAVE |  website progress and recent price increase

Explained rate increase, offered discounted annual plans, proposed website and product updates, promised accounting follow-up

Patient, informative, reassuring

SAVE | hosting cost and website ownership

 Explained domain ownership, hosting benefits, reasons for rate increase, offered annual plan at original rate, assured ongoing support

Composed and solution-focused

SAVE | Unused website cost

Billing reduction, increase website visibility

Understanding; proactive

SAVE | buy-out website to reduce cost

Offered reduced monthly rate and annual discount

Patient, transparent, accommodating

SAVE | Unexpected website launch and pricing concerns

Lowered monthly cost; gradual edits; SEO optimization

Clear communicator, patient, informative

CANCEL | High cost, moved to GoDaddy, support preference

Explained ownership, SEO impact, confirmed cancellation

Clear, informative, persuasive

SAVE | Cancel monthly website maintenance

Explained hosting importance; clarified why fee increased