Golden Cancel/Save Calls: Cost
PM Strength
pre-emptive solution
Construction and handyman services.
Proactive communication, clarified details, and set clear expectations.
CANCEL | Already hired a new developer due to cost:
Offered waiver to address the client’s frustration while the website issues were being investigated.
Spa services.
Proactive Problem-Solving & Opportunity Recognition
SAVE | Monthly Fee, traffic & Pending Edits:
Offered TU and next steps on requested updates.
Group Travel.
Clear communicator, patient, informative
SAVE | High pricing, low traffic, SEO
Clarified pricing/hosting/SEO, suggested upgrades.
Auto Body Shop
Informative, flexible, solution-oriented
SAVE | Handle website updates in-house to reduce cost
Explained hosting/SEO; suggested alternatives and solutions.
Used Trucks
Understanding, empathetic, professional
CANCEL | Tight budget and slow business
reviewed SEO efforts, acknowledged client’s situation, and processed cancellation while leaving the door open for future service
Graphic Media Company
Patient, explanatory, solution-oriented
SAVE | Unexpected live website and high hosting costs
Preserved SEO ranking, suggested “under construction” mode, flexible updates, and price adjustment.
SANKOFA CULTURE EDUCATION INSTITUTE
Travel Agency
Empathetic, persuasive, solution-oriented
SAVE | discontinue website while slowing business
Explained ranking and risks of cancellation, offered one-month extension with flyer and content updates
Jewelry Store
Calm, attentive, solution-focused
SAVE | website progress and recent price increase
Explained rate increase, offered discounted annual plans, proposed website and product updates, promised accounting follow-up
Morris Brown Ame Church-Food Distribution Center
Church-Food Distribution Center
Patient, informative, reassuring
SAVE | hosting cost and website ownership
Explained domain ownership, hosting benefits, reasons for rate increase, offered annual plan at original rate, assured ongoing support
Composed and solution-focused
SAVE | Unused website cost
Billing reduction, increase website visibility
Avallone Heating and Cooling LLC
HVAC Contractor
Understanding; proactive
SAVE | buy-out website to reduce cost
Offered reduced monthly rate and annual discount
Advertising Services
Graphic Media Company
Patient, transparent, accommodating
SAVE | Unexpected website launch and pricing concerns
Lowered monthly cost; gradual edits; SEO optimization
