Proactively stepped in to support & addressed the client's concerns.

SAVED  | Not Getting Leads:

Requested detailed change requests via email to act quickly and avoid miscommunication.

Guide the client on website optimization and visibility.

SAVED  | Website not working for them:

Helped the client w/ GMB, keyword targeting and leveraging TU.

Patient, clear, proactive communicator

SAVED  | Not generating calls; SEO:

Offered options and propose solution; follow through

Conversational, proactive, solution-oriented

SAVED  | Not getting leads:

Identified lead issues and update site content

Patient, explanatory, solution-oriented

CANCEL | Poor customer acquisition and high costs:

Explained domain and ranking issues, offered rate adjustments and fixes, but respected client’s decision

Supportive, encouraging, solution-oriented

SAVE  | Low engagement:

Explained traffic/engagement, offered free SEO updates, encouraged waiting to see growth

Patient, reassuring, collaborative

SAVE  | Low website engagement:

Offered website redesign, SEO improvements, and performance report

Accommodating, clear, proactive

SAVE  | Website revamp & SEO report:

Explained SEO; scheduled planning call

reassuring, proactive, detailed

SAVE  | SEO results, reports, Contract misunderstanding

Improved SEO and engagement, and committed to regular updates

Calm empathetic proactive

SAVE  | no leads, SEO, sites error

proposes full SEO overhaul, re-indexing old domain

 Listens attentively, prioritizes urgent fixes

SAVE  | No results, poor service

Commits to improving site performance, asks client to give a month to show results

Calm empathetic

SAVE  | Low website leads

Push SEO; Continues optimization and update

Patient, proactive, solution-focused

SAVE  | low website traffic ; paying for dual services

Offered optimization with SEO ; Proposed domain pointing to consolidate websites and save cost