Golden Cancel/Save Calls: SEO & Leads
PM Strength
pre-emptive solution
Cleaning Services
Proactively stepped in to support & addressed the client's concerns.
SAVE | Not Getting Leads:
Requested detailed change requests via email to act quickly and avoid miscommunication.
Roofing services
Patient, clear, proactive communicator
SAVE | Not generating calls; SEO:
Offered options and propose solution; follow through
Calm, Clear, Informative, solution-oriented
CANCEL | Poor customer acquisition and high costs:
Explained domain and ranking issues, offered rate adjustments and fixes, respected client’s decision
Accounting Software
Supportive, encouraging, solution-oriented
SAVE | Low engagement:
Explained traffic/engagement, offered free SEO updates, encouraged waiting to see growth
Transportation Services
Accommodating, clear, proactive
SAVE | Website revamp & SEO report:
Explained SEO; scheduled planning call
Physical Therapist
reassuring, proactive, detailed
SAVE | SEO results, reports, Contract misunderstanding
Improved SEO and engagement, and committed to regular updates
Pool Maintenance
Calm empathetic proactive
SAVE | no leads, SEO, sites error
proposes full SEO overhaul, re-indexing old domain
Painting Contractor
Listens attentively, prioritizes urgent fixes
SAVE | No results, poor service
Commits to improving site performance, asks client to give a month to show results
Electrician Services
Calm empathetic
SAVE | Low website leads
Push SEO; Continues optimization and update
Martial Arts
Patient, proactive, solution-focused
SAVE | low website traffic ; paying for dual services
Offered optimization with SEO ; Proposed domain pointing to consolidate websites and save cost
Cleaning Services
Informative, patient, persuasive
CANCEL | Switching website services, low reach/SEO concerns
Explained bundled services, SEO benefits, backlinks, and costs; offered guidance for better ranking
Fitness Coach
Patient, explanatory, proactive
SAVE | Low perceived ROI from SEO add-ons.
Explained SEO strategy, offered keyword targeting update, extended trial for one month.
Plumbing Services
Guiding, supportive, clear.
SAVE | email setup, domain management, and ongoing SEO.
Explained email setup and costs, clarified domain handling, confirmed ongoing SEO work, offered step-by-step guidance.