Golden Cancel/Save Calls: Edits
PM Strength
pre-emptive solution
HVAC Services
Patient, apologetic, proactive
SAVE | wrong website; wants a refund:
Offered solutions : Site Fix & SEO.
Senior Placement Services
Patient, apologetic, proactive
CANCEL | switched to another company:
Offered website assets and domain transfer
Book Publishing
Polite, clarify and offer solutions
SAVE | website services, billing, lack of updates:
acknowledge past issues; review billing; update website
Custom Tailored Suits
Understanding, explanatory, constructive
SAVE | Client claims no work was done, dissatisfied with new website:
Clarified completed work, highlighted features and benefits
Office Space For Lease
Patient, thorough, proactive
SAVE | Poor service / website inaccuracies:
provided SEO update, requested edit instructions, Verified domain, and emails
Painting Contractor
Acknowledges issues, attentive, proactive
SAVE | Repeated website errors/content and layout:
clarified past errors, offered dedicated contact, requested detailed emails, scheduled follow-up
Store Fixtures
Empathetic, attentive
SAVE | Complex website, lack of control:
Proposed step-by-step plan, PM updates layout, , and expands visibility to multiple locations.