DAY 5 Activities
1
Ecwid Tutorial/How-To’s Guides:
2
Learn Mojo
Mojo Helpdesk Demo Video (note: You don’t need to know all the things here, you can just start at 2:10 on the video, since that’s what you will see once a ticket gets assigned to you.)
Reminders:
- Don’t set the ticket to “closed”, only the PM can close the ticket
- Add “reply to user” every time you need to add a note
- Add correct notes to the ticket before setting it to solve.
Sample notes on a live ticket:
3
Green Screen Video
Main Step-by-Step Guide: