2 new Ticket Types have been added: Triple and Quadruple to reduce the number of split tickets that require extra work to create.

If the work required for a ticket warrants Triple of Quadruple, please seek approval from Scott first.

Several PMs have been audited to be skipping the Compliment step in the onboarding.

Remember that this is a directive from the boss, and that these must be convincingly a genuine compliment.

It may be awkward at first as you're getting used to it. Once you get the hang of it, it'll be easy. Just like asking for reviews.

You have 2 ways to handle this part of your Onboarding Call.

1. Pre OB-Email (Preferred)
Email the full list of Keywords and Locations to the client before the onboarding call so it'll serve as a quick reference during the call, which you need to verbalize during the call.

"I've sent you an email of all the Keywords and Locations we'll be targeting for you, have you seen it? Do you want to remove or add anything?"

2. Without Pre-OB Email
You will have to discuss every keyword and location during the call, which is not exactly a smooth experience for the client.

Since some Developers create an entirely new Duda website on Rehauls, remember to add this instruction on your ticket for websites that been delivered long before:

"Please rehaul the existing site and not create a new site, to retain the SEO works that's already been done on the current site."