FORMAT:
We are now making it a requirement for PMs to follow the proper Ticket formatting.

This ensures the ticket PMs create are in a format that is easily understandable for the editors.

DEADLINE:

Mojo Ticket now has a field for this. PMs must details a reasonable deadline for the edit to be completed.

This deadline must give ample time for the editor to juggle their tickets and complete the edit, while being at a reasonable for the client.

Edits requested by the client MUST have a deadline.

Backend edits the client isn't expecting, such as Collections, proactive fixes, admins edits etc, no need to place a deadline on it to give as much breathing space for the editors as possible.

If you must mention a deadline to the client, rememeber Under Promise, and over deliver.

Remember that you must reply an acknowledgement to all Audit Emails being sent to you.

Refer all reactivations to the Sales Partner.

If a cancellation was because of a Broken Promise at the point of Sale, notify Scott.

Will now arrive in our "PM Team Automations" channel.

Date: Monday - Aug 3, 2026

Time: 10:00 am

Duration: 1 hour.