REVIEWS:
Replying to reviews is part of our GBP management. However, some clients prefer to reply to their own reviews. Recently, some users have been experiencing issues when replying to Google reviews. Replies may not show up or may temporarily disappear from the dashboard. Google is aware of the issue, and it appears to be a widespread bug.

POSTS:
Some users are also experiencing issues with Google Business Profile posts. The “Add Update” option may disappear, or published posts may not show publicly even if they appear as “Approved” in the dashboard.

These issues may happen to some profiles but not all.

Normally Out-of-Scope issues are a cause for cancellation.

We can explore work arounds, custom apps, script and automations to help the client. Sometimes even to the extent of creating a software.

To capitalize on this extra mile we are going for the client, you can explain that we can build the system for them, with an Addon Package (TU, AMP, Site Star Rating) which includes Software development. This is the cheaper option that developing & purchasing the software alone.

The client gets the solution they need, which otherwise is out-of-scope, and you get to pull your sale numbers up and earn commission from.

It's a WIN-WIN for us, the client, & Simple.

Refer all reactivations to the Sales Partner.

If a cancellation was because of a Broken Promise at the point of Sale, notify Scott.

Refer to the Region Look Up app, instead of Bitrix when relaying the Caller ID to your clients.

We are currently updating all caller IDs in Bitrix.

- Jane Woodhead

- Jason A

- C. Cruz

- Edain Garcia

If you recognize any of these clients, please reach out to Brigitte.