1. PMs need to place their Update in Accounting Notes Above the "Resolution Line"
2. Update "Pending Resolution" to the next step

Example

From:

Idealy, PMs will need to identify if a Ticket type should be Single or Double, depending on the amount of Work needed to solve the ticket.

But if the ticket is ALREADY created, and the editor wants it changed from Single to Double, or splitted ...these MUST go to Scott.

Changes on Ticket Type, or Splits should not be done by the PMs.

• Tomorrow at 9PM MNL.
  
  This will take 2 hours. All participants will need to create a collection for a live site to practice what they've learned.

Attendees:

• Bill
• Enzo
• Ken
• Nancy
• Pearl
• Joe
• Kyle
• Gary
• Ram
• Stacy
• Ryan
• Gerald
• Martin
• Michael
• Maggie
• Patrick
• Chuck
• Brigitte